Airbnb & short-stay
turnover cleaning.
Cleaning, linen, amenities and photo-verified completion — delivered as one workflow across Brisbane, the Gold Coast and the Sunshine Coast, 365 days a year at the same rate. Built for property managers and agencies coordinating a portfolio; just as easy for a single property.
Cleaning · Linen · Amenities · Reporting
Four parts of one workflow — not a menu of unrelated services. Reporting is a first-class part of the offer, because for a portfolio manager, knowing is as valuable as cleaning.
Cleaning
Fixed property-based rates covering labour, travel and coordination. Same rate weekdays, weekends and public holidays. Extra time only for genuine out-of-scope situations — documented with evidence.
Linen
Commercial linen through trusted regional laundry partners, triple-sheeted presentation, delivered inside the turnover workflow. Clients supply protectors, doonas and decorative items.
Amenities
Restocked from your stock as part of every clean — or fully managed consumables (bathroom, kitchen, laundry, coffee & tea) for consistency without the shopping runs.
Reporting
Completion confirmation, photo evidence, guest-caused damage documented so charges can be passed on, and issues flagged before the next guest finds them.
What actually happens, every time.
The same sequence for every property, every time — so nothing depends on memory.
Booking flows from your calendar or platform — no manual requests needed once connected.
Property-specific instructions and access details verified before dispatch.
Consistent contractors per property wherever possible; replacements are fully briefed before entry.
Checkout by 10am, back-to-backs prioritised for 3pm check-in. Non-same-day services still completed on checkout day.
Completion evidence captured; damage or excessive mess documented so costs can be passed to the responsible guest.
Usage logged inside the same workflow — no separate reconciliation.
Guest-ready confirmation. The loop closes; the next one is already scheduled.
Bringing your portfolio on, without chaos.
Switching turnover partners across a portfolio is an operational risk — this is a managed process, not a leap of faith.
Property list, regions, volumes and timing patterns assessed against operational capacity.
Configurations, layouts, access and parking — everything that shapes the rate and the checklist.
Housekeeping key arrangements set up where possible, linen stock and partner logistics set per region.
Property-specific standards documented — staging, amenities placement, special requirements.
Calendar connection, preferred platforms and escalation contacts agreed.
Early turnovers receive priority spot checks until standards are verified stable.
Works with what you already use.
However your portfolio is run today, we schedule around it. Share your calendar from whichever platform you use and turnovers appear automatically — nothing to change on your end, nothing extra to set up.
Precisely, not vaguely: there is no formal API integration into any client platform today. We work from your shared calendar export — the one thing every platform already provides — so onboarding never depends on your software. RelaxOps, the technology business inside the Relax Global Group, supports the scheduling and operations systems behind this work.
Every property held to the same standard.
Property-specific checklists, structured short-stay training, targeted spot checks where risk is highest, and photo evidence on every turnover — verified, not just promised.
The full quality system →Ready when you are.
After full property management rather than cleaning? Our sister company 5 Star Hosts manages short-stay properties end to end.