Questions, answered.

Anything not covered here is a quick email away: hello@relaxweclean.com.au.

How much does a turnover cost?

It depends on the property — bedrooms, bathrooms, linen and amenities all factor in. Use the instant quote tool for an accurate price in about a minute, emailed straight to you.

What areas do you cover?

Brisbane, the Gold Coast and the Sunshine Coast only — South East Queensland. If your property is outside these regions, we're not currently able to service it.

Are your cleaners your employees?

No — every turnover is completed by our network of trusted, independent contractors, briefed on your property's specific standards and supported by our operations team. We work with a network of contractors, not employees.

What happens if something is missed?

Quality concerns are assigned, followed through and closed. If a standard is missed, we prioritise correction, investigate what occurred, and restore the expected standard.

Do you offer bond cleaning?

Not directly — we now specialise exclusively in short-stay turnover cleaning. See bond cleaning for referral help.

Does Relax! We Clean work with my property management software?

There's no formal API integration into any platform today — we work from your shared calendar export, which works with Hostaway, Guesty, Breezeway, PropertyStack, Airbnb/Booking.com direct and others. Nothing to change on your end.

Do weekends and public holidays cost more?

No — the same rate applies weekdays, weekends and public holidays, 365 days a year.

What's included in linen hire?

Bed packs include all sheets plus bath towels, bath mats, hand towels and a tea towel, presented triple-sheeted. You supply protectors, doonas and decorative items.

Do you provide consumables?

Replenishing from your own stock is included in the cleaning fee. Or we can fully manage it with the Relax! Starter Pack — bathroom, kitchen, laundry, coffee & tea.

I manage multiple properties — how do I get started?

Start with a portfolio consultation. We review coverage, capacity and operating requirements, then walk through a structured onboarding process before launch.

Do you offer full Airbnb property management?

No — Relax! We Clean handles cleaning and turnover operations, working alongside whoever manages your listing. If you’re after end-to-end short-stay management, our sister company 5 Star Hosts (also part of Relax Global) does exactly that.

How is quality checked?

Every turnover gets photo evidence. Targeted in-person spot checks happen where they matter most — owner arrivals, VIP guests, newly assigned contractors, lower ratings or recent concerns. See why us for the full system.

Who do I contact for support?

Our operations team, not one cleaner’s mobile number — all-day support, 7 days a week, with a typical reply within minutes during business hours. Email hello@relaxweclean.com.au.