Our Team · Brisbane · Gold Coast · Sunshine Coast

The people behind
every turnover.

A small operations team coordinating 500+ short-stay properties — backed by a trusted contractor network across all three regions. Founded in Brisbane, run by the people in this photo.

Pablo and Caro, founders of Relax! We Clean, at the Story Bridge in BrisbanePablo & Caro — founders · Story Bridge, Brisbane
The Operations Team

Coordination is the product.

When you message us, you reach an operations team — not one cleaner’s mobile number. These are the people scheduling, checking and answering, seven days a week.

Pablo — Founder & Director, Relax! We Clean
Pablo
Founder & Director

Started Relax! We Clean in 2017; has been obsessing over turnover reliability ever since.

Carolina — HR Manager, Relax! We Clean
Carolina
HR Manager

Supports the people behind the operation, focusing on recruitment, team wellbeing and a positive workplace culture.

Felipe — Industrial Engineer, Relax! We Clean
Felipe
Industrial Engineer

Improves systems, processes and operational efficiency, helping the business deliver more consistent and scalable services.

Cindy — Head of Operations, Relax! We Clean
Cindy
Head of Operations

Oversees daily operations, helping the team deliver reliable, consistent services across every region.

Cara — Executive Assistant, Relax! We Clean
Cara
Executive Assistant

Supports the leadership team and helps keep key projects, priorities and communications moving forward.

Grace — Executive Assistant, Relax! We Clean
Grace
Executive Assistant

Supports leadership with day-to-day administration and communication, helping key projects and priorities stay on track.

Joseph — Executive Assistant, Relax! We Clean
Joseph
Executive Assistant

Supports Operational leadership with administration, coordination and key projects that help the wider business operate effectively.

Carlos — Shift Manager, Relax! We Clean
Carlos
Shift Manager

Leads the coordination team during his shift, helping resolve issues and keep services running smoothly.

Sebas — Shift Manager, Relax! We Clean
Sebas
Shift Manager

Oversees shift coordination, stepping in to resolve operational issues and keep the day's services running smoothly.

Juanse — Shift Manager, Relax! We Clean
Juanse
Shift Manager

Keeps daily operations moving during his shift, responding to changes as they come up and helping the team stay on track.

Marcela — Shift Manager, Relax! We Clean
Marcela
Shift Manager

Leads day-to-day operations during her shift, supporting the coordination team, resolving issues and helping services stay on track.

Pam — Office Manager, Relax! We Clean
Pam
Office Manager

Coordinates operational priorities, supports the wider team and helps maintain a consistent client experience.

Jason — Office Manager, Relax! We Clean
Jason
Office Manager

Supports daily operations, team coordination and communication to ensure services stay organised and on schedule.

Patrick — Office Manager, Relax! We Clean
Patrick
Office Manager

Helps manage daily operations, resolve challenges and keep communication flowing between clients, cleaners and coordinators.

Jude — Office Manager, Relax! We Clean
Jude
Office Manager

Helps oversee daily operations, supporting the team and ensuring clients receive clear and timely communication.

Karen — Scheduler, Relax! We Clean
Karen
Scheduler

Plans cleaning schedules and team routes, balancing client requirements with cleaner availability and operational efficiency.

Lek — Scheduler, Relax! We Clean
Lek
Scheduler

Builds practical daily schedules, matching teams to properties and helping coordinate the moving parts behind reliable turnovers.

Rica — Lead Coordinator, Relax! We Clean
Rica
Lead Coordinator

Leads day-to-day coordination for the team, guiding coordinators and handling escalations to keep things moving.

Hannah — Lead Coordinator, Relax! We Clean
Hannah
Lead Coordinator

Supports the coordination team with escalations and daily decision-making, helping keep operations moving when issues arise.

Ash — Coordinator, Relax! We Clean
Ash
Coordinator

Keeps clients and cleaners in sync day to day, managing updates and changes as they come up.

Denz — Coordinator, Relax! We Clean
Denz
Coordinator

Coordinates cleaning services, communicates with clients and cleaners, and helps resolve day-to-day operational matters.

Geraldine — Coordinator, Relax! We Clean
Geraldine
Coordinator

Supports daily service coordination, ensuring cleaners have the information they need and clients remain updated.

Juhn — Coordinator, Relax! We Clean
Juhn
Coordinator

Coordinates service changes and communication between clients and cleaners, keeping each turnover on track.

Lheny — Coordinator, Relax! We Clean
Lheny
Coordinator

Handles day-to-day updates and client communication, helping ensure every service runs smoothly.

Nim — Coordinator, Relax! We Clean
Nim
Coordinator

Manages daily coordination between clients and cleaning teams, keeping schedules moving despite last-minute changes.

Rayyan — Coordinator, Relax! We Clean
Rayyan
Coordinator

Supports clients and cleaning teams throughout the day, helping manage updates, changes and unexpected issues.

Vin — Coordinator, Relax! We Clean
Vin
Coordinator

Supports service coordination and communication, helping resolve day-to-day operational matters as they arise.

Fae — Coordinator, Relax! We Clean
Fae
Coordinator

Helps keep daily operations organised, coordinating service updates and supporting teams when plans change.

Beatriz — Recruiter, Relax! We Clean
Beatriz
Recruiter

Finds and supports the people who join our team, helping us build reliable cleaning and operations teams across Australia.

Francis — Marketing & Community Manager, Relax! We Clean
Francis
Marketing & Community Manager

Builds our brand and community, helping us connect with clients, partners and the people behind our growing network.

Someone is always reachable

All-day operations support, 7 days a week. Typical reply within minutes during business hours.

Schedules actively coordinated

Turnovers flow from your calendar; conflicts and back-to-backs are resolved before they become your problem.

Issues have owners

Quality concerns are assigned, followed through and closed — with photographic evidence where relevant.

Two cleaning contractors from the Relax! We Clean network giving a thumbs up after completing a turnover
The Contractor Network

Trusted contractors.
Not an anonymous app pool.

Every turnover is completed by our network of trusted, independent cleaning contractors — briefed on your property’s specific standards and supported by our coordination team.

Consistent faces. We assign the same contractors to a property wherever possible; replacements are fully briefed before first entry.
Depth in every region. Brisbane, the Gold Coast and the Sunshine Coast each run their own network with backup capacity built in, so busy days are absorbed by reassignment and route coordination within the region.
Standards, verified. Targeted spot quality checks where they matter most: owner arrivals, VIP guests, newly assigned contractors, recent concerns.
Fairness both ways. Our cancellation and waiting policies mirror the commitments we hold with our contractors — reliability runs in both directions.

Cleaning professional? Join the network →

Work With The Team

Never miss a turnover.

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